Terms & Conditions

1. Introduction and Acceptance

Welcome to cv55, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the cv55 website, mobile interface, games, promotions, and all associated services (collectively referred to as the "Platform"). By registering an account, depositing funds, or placing a wager on cv55, you confirm that you have read, understood, and unconditionally accepted every provision stated in this document.

These Terms & Conditions constitute a legally binding agreement between you (the "Member" or "User") and cv55 (the "Company"). If you do not agree with any part of these terms, you must immediately cease using the Platform. The Company reserves the right to update or modify these terms at any time, and continued use of the Platform following any such changes constitutes your acceptance of the revised terms.

2. Eligibility Requirements

To open and maintain an account on the cv55 Platform, you must satisfy all of the following eligibility criteria. The Company reserves the right to request supporting documentation at any time to verify your eligibility.

• You must be at least 21 years of age (21+ only). cv55 strictly enforces this age restriction and will terminate accounts found to be held by underage individuals.
• You must be a natural person capable of entering into legally binding agreements under the laws applicable to you.
• You must not be a resident of or located in any jurisdiction where online gambling is prohibited or restricted by applicable law.
• You must register only one personal account. Duplicate accounts are strictly prohibited and may result in account suspension or permanent closure.
• You must not be registered as a self-excluded player on any responsible gaming list or have been previously barred from the cv55 Platform.

3. Account Registration and Verification

To participate in real-money games and sports betting on cv55, you must complete the registration process accurately. You agree to provide truthful, current, and complete information during registration and to keep your account details up to date at all times.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account details with any third party. cv55 will not be held liable for any losses arising from unauthorised access to your account resulting from your failure to keep your credentials secure. If you suspect any unauthorised activity on your account, you must contact our support team immediately at [email protected].

Know Your Customer (KYC) Verification

cv55 operates a Know Your Customer (KYC) verification policy to maintain the integrity of the Platform, prevent fraud, and comply with applicable anti-money-laundering standards. You may be required to submit one or more of the following documents before processing withdrawal requests:

• Government-issued photo identification (National ID, Passport, or Driver's Licence)
• Proof of address (utility bill or bank statement issued within the last three months)
• Proof of payment method ownership (screenshot of registered bKash, Nagad, or Rocket account matching your registered details)

4. Deposits and Withdrawals

cv55 supports fast and secure transactions tailored to Bangladeshi players. All monetary amounts are displayed in Bangladeshi Taka (৳/BDT). The Company reserves the right to impose minimum and maximum transaction limits, which may be adjusted from time to time without prior notice.

Accepted Deposit Methods

cv55 currently accepts deposits via the following payment channels, subject to availability in your region:

• Mobile financial services: bKash, Nagad, Rocket, and Upay
• Bank transfers: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International card payments: Visa and Mastercard (where available)

Withdrawal Policy

Withdrawal requests are typically processed within 24 hours of submission, subject to successful KYC verification. cv55 is committed to fast, reliable payouts. Please note the following conditions that apply to all withdrawal requests:

• Withdrawals can only be made to the same payment method used for the original deposit.
• Active bonus funds may not be withdrawn until the associated wagering requirements have been fully met.
• The Company reserves the right to conduct additional security checks on large withdrawal requests, which may temporarily delay the processing time.

5. Bonuses, Promotions, and Wagering Requirements

cv55 offers a range of promotions including welcome bonuses, free spins, reload bonuses, and seasonal offers aligned with Bangladesh's cultural calendar (e.g., Eid, Pohela Boishakh, and BPL season offers). All bonuses are subject to the following general conditions:

• All bonuses carry a wagering requirement (rollover) that must be completed before any winnings derived from bonus funds can be withdrawn. The applicable rollover multiplier is stated in each promotion's specific terms.
• Bonuses are non-transferable and may only be used by the account holder to whom they were issued. Sharing or trading bonuses between accounts is prohibited.
• cv55 reserves the right to withdraw or modify any bonus or promotional offer at any time without prior notice if misuse or abuse is detected.
• Only one welcome bonus may be claimed per person, per household, per device, and per IP address. Multiple accounts created to claim the same bonus will be closed and funds forfeited.

6. Responsible Gaming

cv55 is committed to promoting responsible gaming. We believe gambling should remain an enjoyable form of entertainment, not a financial strategy or a way to resolve personal difficulties. For players aged 21 and above, we provide a range of tools to help manage gaming activity:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account to control your spending.
• Time-out features: Temporarily suspend your account for periods ranging from 24 hours to 30 days if you need a break.
• Self-exclusion: Permanently exclude yourself from the Platform by contacting our support team. This option is irreversible and takes effect immediately upon confirmation.

7. Intellectual Property Rights

All content on the cv55 Platform — including but not limited to software, text, graphics, logos, game interfaces, audiovisual elements, and underlying source code — is the exclusive property of cv55 or its licensed content providers and is protected by applicable intellectual property laws. Unauthorised reproduction, distribution, modification, or commercial exploitation of any content is strictly prohibited.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to copy, scrape, reverse-engineer, or resell any portion of the Platform under any circumstances.

8. Prohibited Activities

The following activities are strictly prohibited on the cv55 Platform. Engaging in any of these actions may result in immediate account suspension, forfeiture of all funds, and potential referral to relevant authorities:

• Registering more than one account or using another person's account details.
• Collusion with other players to manipulate game outcomes or exploit bonus structures.
• Using bots, automated scripts, or any software designed to gain an unfair advantage over the Platform or other players.
• Using the Platform in connection with money laundering, fraud, or any other financial crime.
• Attempting to access restricted areas of the Platform, interfering with its technical infrastructure, or engaging in any form of hacking or denial-of-service attack.

cv55 employs advanced fraud-detection systems and reserves the right to investigate suspicious activity at any time. Any winnings obtained through prohibited activities will be forfeited in full without prior notice.

9. Limitation of Liability

To the fullest extent permitted by applicable law, cv55 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of, or inability to use, the Platform, including losses related to game outcomes, system downtime, or errors in promotional communications. The Platform and all services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

Nothing in these Terms & Conditions shall exclude or limit cv55's liability for fraud, wilful misconduct, death, or personal injury caused by its negligence, or any other liability that cannot be excluded or limited under applicable law.

10. Privacy and Data Protection

Your privacy matters to cv55. The collection, processing, storage, and use of your personal data are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By using the Platform, you consent to the data practices described in our Privacy Policy. cv55 employs industry-standard SSL encryption to protect all data transmitted between your device and our servers. We do not sell your personal data to third parties for marketing purposes.

11. Governing Law and Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with applicable laws. Any disputes arising from or in connection with these Terms & Conditions or your use of the cv55 Platform shall, wherever possible, be resolved amicably through direct negotiation. You are encouraged to contact our support team at [email protected] in the first instance to seek resolution of any issue.

If a dispute cannot be resolved informally, both parties agree to submit to binding arbitration conducted in accordance with recognized arbitration rules. Class actions or representative proceedings are expressly waived. Each party waives its right to a jury trial in connection with any dispute arising under or related to these Terms & Conditions.

12. Amendments to These Terms

cv55 reserves the right to revise, amend, or replace these Terms & Conditions at any time. When material changes are made, we will endeavour to provide advance notice via email or a prominent notice on the Platform. Minor or clarificatory amendments may be implemented without formal notification.

It is your responsibility to review these Terms & Conditions periodically to stay informed of any updates. Your continued use of the cv55 Platform after any amendment constitutes your acceptance of the revised terms. The effective date displayed at the top of this page reflects the date of the most recent revision.